FAQ

ABOUT C2A

What services does C2A offer in Australia?

C2A offers Social Procurement and Disability Employment Services in regional Victoria and metropolitan Melbourne. They also provide Disability Services, including a variety of engaging activities and care programs for individuals with disabilities and their families.

What are Social Procurement services?

Social Procurement services provided by C2A focus on delivering professional results within budget and in alignment with clients' requirements. They aim to empower individuals with disabilities by offering on-site assistance, skills training, and personal development to their crews, ensuring client satisfaction.

What kind of activities are available in C2A's Disability Services?

C2A's Disability Services offer hub-based activities such as cooking classes, music and dance sessions, art workshops, gaming, and health & wellbeing programs, all designed to create inclusive and fulfilling experiences for individuals with disabilities and their families.

How does C2A contribute to fostering financial independence for people with disabilities?

C2A contributes to fostering financial independence for people with disabilities by securing more business, which in turn creates meaningful employment opportunities for individuals with disabilities, allowing them to have choices and inclusion in the workforce.

Where does C2A provide its services?

C2A operates across regional Victoria and metropolitan Melbourne, providing their specialised Social Procurement, Disability Employment, and Disability Services to the community in these areas.

What kind of organisation is C2A, and what services do they offer?

C2A is a not-for-profit organisation and a registered NDIS provider. They offer individualised care and inclusive opportunities for people with disability through center-based programs, community services, and employment opportunities focused on skills training and personal development.

Where does C2A provide its services?

C2A operates from 11 sites across regional Victoria and metropolitan Melbourne, providing their services in these areas.

What are the main goals of C2A's center-based programs and community services?

The main goals of C2A's center-based programs and community services are to help participants live an enjoyable, active, and fulfilling life while working towards achieving their individual goals. They support social interaction, community engagement, and encourage participants to connect and participate in their communities daily.

How does C2A contribute to financial independence and community inclusion for people with disability?

C2A contributes to financial independence and community inclusion for people with disability by offering diverse work connections and employment opportunities. Their programs focus on skills development and personal growth, empowering participants to lead fulfilling lives while being recognized as an employer of choice.

What makes C2A different as an organisation?

C2A is a progressive organisation committed to providing outstanding opportunities for people with disability to live their best lives. They have a dedicated team of Disability Support Workers, Business Managers, and support staff who are passionate about supporting participants in achieving their goals.

C2A BUSINESS CONNECTIONS

Where does C2A's Business Connections operate?

C2A's Business Connections operate across regional Victoria and metropolitan Melbourne.

What does C2A's commercially operated Business Connections deliver?

C2A's commercially operated Business Connections deliver professional results, on brief, on budget, and on time.

What role do Disability Support Workers play in C2A's Business Connections?

Disability Support Workers are on site to provide skills training and personal development for the crews and ensure client's expectations are met.

How does C2A's business growth benefit people with disability?

C2A's business growth allows them to provide more employment opportunities, bringing financial independence, choice, and inclusion for people with disability.

How does C2A aim to support individuals through its Business Connections?

C2A supports individuals with disability by offering employment opportunities that help bring financial independence and inclusion in society.

What commercial operations does C2A offer?

2A offers a variety of commercial operations, including Grounds Keeping, Garden Maintenance, Fleet Vehicle Cleaning & Washing, Window Washing, Timber Table Making, Outdoor Timber Furniture Recycling, Screen Printing Services, Assembly & Packaging, Vacating Apartment & House Cleaning, Commercial & Industrial Property Cleaning, and Builders Clean-ups.

What services are included in C2A's Grounds Keeping operations?

C2A's Grounds Keeping operations include maintaining and caring for outdoor spaces such as lawns, gardens, and landscapes.

What types of products does C2A create in their Timber Table Making operations?

C2A creates timber tables as part of their Timber Table Making operations.

What services are offered in C2A's Assembly & Packaging operations?

C2A provides assembly and packaging services for various products.

Can you provide more information about C2A's Screen Printing Services?

C2A offers screen printing services, which involve the printing of designs or images onto various surfaces using a specialised technique.

C2A EMPLOYMENT CONNECTIONS

What is Connecting2Australia (C2A) committed to?

C2A is committed to being recognised as an employer of choice and providing a selection of employment and career opportunities in a supportive culture.

What types of employment opportunities does C2A offer?

C2A offers various employment opportunities, including supported employment, Disability Support Work, and support staff positions.

How does C2A aim to be recognised as an employer of choice?

C2A strives to create a supportive and inclusive work environment that attracts and retains talented individuals, making it an employer of choice.

What does "supported employment" mean at C2A?

Supported employment at C2A refers to providing job opportunities and support for individuals with disabilities, helping them to achieve greater independence and inclusion in the workforce.

How can I explore career opportunities at C2A?

To explore career opportunities at C2A, you can visit their website or contact their Human Resources department for more information on available positions and application procedures.

What types of employment opportunities are offered by Work Connections businesses?

Work Connections businesses offer diverse and meaningful employment opportunities, including Grounds & Garden Maintenance, Recycling Services, Fleet Vehicle Cleaning & Washing, Window Washing, Timber Furniture Making, Screen Printing Services, Assembly & Packaging.

How can I apply for a job at a Work Connections business?

To apply for a job at a Work Connections business, you can visit their website or contact their Human Resources department for information on available positions and the application process.

Are these employment opportunities suitable for individuals with disabilities?

Yes, these employment opportunities are designed to be inclusive and suitable for individuals with disabilities, providing them with meaningful work and opportunities for personal development.

Do the Work Connections businesses provide support to employees with disabilities?

Yes, the Work Connections businesses provide support and accommodations to employees with disabilities to ensure they can perform their tasks effectively and comfortably.

How can I learn more about the specific employment opportunities available at Work Connections businesses?

For more detailed information about the specific employment opportunities available at Work Connections businesses, you can contact their Human Resources department or visit their website for job listings and descriptions.

What services do Disability Support Workers provide at C2A?

Disability Support Workers at C2A provide skills training and development within an inclusive and safe environment to support individuals with disabilities.

How does C2A's Supports in Employment program benefit people with disability?

C2A's Supports in Employment program helps bring financial independence, choice, and social inclusion for people with disability by offering meaningful employment opportunities and support.

How are the costs of NDIS services and supports determined at Connecting2Australia?

The cost of NDIS services and supports at Connecting2Australia is aligned with the NDIS Pricing Arrangements. These arrangements can be found on the NDIS website.

How can I get an individualised quote for NDIS services at C2A?

To get an individualised quote for NDIS services at C2A, you can contact them via email at intake@c2a.org.au or call 1300 111 212 and ask to speak to a member of their Payment Assurance Team.

Are the NDIS services at C2A affordable and in line with NDIS pricing?

Yes, the NDIS services at C2A are aligned with the NDIS Pricing Arrangements to ensure they are affordable and in line with the established pricing guidelines.

What opportunities does C2A offer for Disability Support Workers?

C2A provides a diverse selection of Disability Support Worker opportunities in their Business Connections, which help bring financial independence, choice, and inclusion for people with disability.

What role do Disability Support Workers play at C2A?

Disability Support Workers at C2A play a crucial role in bringing purpose, skills training, and personal development for people with disability within inclusive environments.

How do Community Connections hubs at C2A cater to participants' goals?

C2A's Community Connections hubs continually evolve and develop programs in line with participants' goals, aiming to understand the needs of people with disability, their carers, and families.

What is the main focus of C2A's Community Connections program?

The main focus of C2A's Community Connections program is to create an inclusive environment and provide support to people with disability in achieving their goals.

How does C2A's Supports in Employment program benefit individuals with disability?

C2A's Supports in Employment program helps individuals with disability by offering a diverse selection of Disability Support Worker opportunities, enabling financial independence, choice, and inclusion.

What kind of programs do Disability Support Workers assist with at Community Connections?

Disability Support Workers at Community Connections assist with and develop engaging programs such as urban adventures, Social and Community activities, hobbies, and crafts, creating a creative and inclusive environment for participants.

How are Disability Support Workers trained at C2A to handle complex needs?

Disability Support Workers providing complex and high-intensity supports at C2A are highly skilled and trained in working with complex needs. They receive ongoing professional development and training to meet participants' goals.

What are some of the daily living activities that Disability Support Workers support?

Disability Support Workers support a range of daily living activities, including dressing and grooming, personal care, assisting with communication devices, supporting the use of mobility aids, medication management, diabetes management, seizure management, mealtime management, and more.

How does C2A ensure Disability Support Workers are equipped to meet participants' needs?

C2A provides ongoing professional development and training to Disability Support Workers to ensure they have the necessary skills and knowledge to meet the needs of participants effectively.

What is the main goal of C2A's Disability Support Workers at Community Connections?

The main goal of C2A's Disability Support Workers at Community Connections is to allow participants to live the best lives they can in a creative and inclusive environment by providing the necessary support and assistance.

Who creates Positive Behaviour Support Plans at C2A?

Positive Behaviour Support Plans at C2A are created by Behaviour Support Practitioners in collaboration with the participant.

How many hubs does C2A have in operation?

C2A has 11 hubs operating around regional Victoria and metropolitan Melbourne.

What is the role of Business Managers at C2A?

Business Managers at C2A take the lead in their respective hubs and are responsible for creating strategies and implementing plans that contribute to allowing people with disability to live their best lives.

How can joining the management team at C2A make a difference?

Joining the management team at C2A provides an opportunity to make a real difference by contributing to creating an inclusive environment where people with disability can thrive and live fulfilling lives.

Q1: What role do Community Connections managers play at C2A?

How many team members does C2A have?

C2A has a team of 300+ members.

C2A COMMUNITY CONNECTIONS

What types of activities are available at C2A's Community Connections hubs?

C2A's Community Connections hubs offer a variety of activities, including cooking classes, music and dance, art, gaming, health & wellbeing programs, paddock to plate garden programs, and exciting urban adventure programs.

Are the programs at C2A's Community Connections hubs available during the day only?

No, the programs at C2A's Community Connections hubs are available during the day as well as after hours and on weekends, providing flexibility for participants to engage in activities that suit their schedules.

How do participants choose programs at C2A's Community Connections hubs?

Participants at C2A's Community Connections hubs can choose programs based on their interests and goals. The hubs continually develop new programs to cater to their diverse preferences.

What types of external programs does C2A offer?

C2A offers creative and exciting individual external programs, such as fascinating outdoor experiences and visits to adventurous places of interest, including the Melbourne Museum, Koala Conservation, and Puffing Billy.

How does C2A strive to create an inclusive environment at their hubs?

C2A's hubs have engaging programs that aim to create an inclusive environment by understanding the needs of people with disability, their carers, and families, and offering a diverse range of activities to ensure everyone can participate and thrive.

Are C2A's Disability Support Workers skilled in handling complex needs?

Yes, C2A's Disability Support Workers are highly skilled and trained to work with complex needs.

How are complex and high intensity supports provided by C2A tailored?

Complex supports provided by C2A are based on individual needs, and they work with participants and their loved ones to ensure all supports and activities meet their goals.

What types of daily living activities can C2A's Disability Support Workers assist with?

C2A's experienced Disability Support Workers can assist with daily living activities such as dressing, grooming, personal care, communication devices, mobility aids, medication management, and mealtime management.

How does C2A ensure quality and safety as a registered NDIS provider?

C2A upholds specific quality and safeguards requirements of the NDIS Commission, and their workers are skilled and trained in high-level, participant-focused outcomes to deliver safe and ethical supports and services.

C2A adopts international Standards in ISO 9001 Quality Management, ISO 14001 Environment, ISO 45001 Occupational Health and Safety, and Information Security to optimise business disciplines and ensure continuous improvement, which works to increase customer satisfaction.

Where is the Frankston Community Connections located?

The Frankston Community Connections is located at 32 Cranbourne Road, Frankston.

What is the address of the Mornington Community Connections?

The address of the Mornington Community Connections is 311 Racecourse Road, Mornington.

Where can I find the Traralgon Community Connections?

The Traralgon Community Connections is located at 23 Dunbar Road, Traralgon.

What is the address of the Traralgon – Respite (Short Term Accommodation)?

The address of the Traralgon – Respite (Short Term Accommodation) is Shorter House, 8 Blake Court, Traralgon.

Where is the Wonthaggi Community Connections situated?

The Wonthaggi Community Connections is located at 1/120 McKenzie St, Wonthaggi.

What is the address of the C2A Support Office?

The C2A Support Office is situated at 362-364 Nepean Highway, Frankston VIC 3199.

How can I contact the C2A Support Office?

You can contact the C2A Support Office by phone at 1300 111 212 or via email at info@c2a.org.au.

C2A RESPITE

What is the location of Connecting2Australia's Respite and Short Term Accommodation facility?

The location of Connecting2Australia's Respite and Short Term Accommodation facility is 8 Blake Court, Traralgon, VIC, 3844.

How can I contact the Respite and Short Term Accommodation facility?

You can contact the Respite and Short Term Accommodation facility by calling 1300 111 212 or sending an email to respite@c2a.org.au.

What is the Support for Carers Program offered at Shorter House in Traralgon?

The Support for Carers Program at Shorter House in Traralgon provides respite and support for unpaid carers. Carers can enjoy a getaway, take a break with the person they care for, and the facility is pet-friendly. Participants also receive a Welcome Breakfast Hamper and Dinner Vouchers. The program is funded by the Victorian State Government.

What is Short Term Accommodation, including respite, provided by Connecting2Australia?

Short Term Accommodation, including respite, is support provided by Connecting2Australia when NDIS participants need to spend time away and out of home for a short period. It offers the chance to try new things, develop new skills, and make new friends, while giving informal supports a break.

What does Short Term Accommodation include?

Short Term Accommodation includes personal care, accommodation, food, negotiated activities, and 1:1 support for overnight stays.

How is Short Term Accommodation funded by the NDIS?

The NDIS usually funds up to 28 days of Short Term Accommodation per year. The funding can be used flexibly, such as in a block of up to 14 days at a time or for one weekend a month. The amount of funding depends on the level of support needed. Existing funding in the Core budget can be used for Short Term Accommodation, including respite.

Are the services provided by Connecting2Australia for Short Term Accommodation personalised?

Yes, the services provided by Connecting2Australia for Short Term Accommodation are tailored to each individual's needs, aiming to provide the highest quality of care.

What if I require other supports in addition to Short Term Accommodation?

If you require other supports in addition to Short Term Accommodation, you can inform Connecting2Australia, and they will do their best to meet your needs, subject to availability.

C2A FURNITURE

What materials are used to make Timber Furniture?

Timber Furniture is made from responsibly sourced timbers like messmate and reclaimed timbers from dismantled wharves, used power poles, timber rafters, farm sheds, walkways, and bridges.

What finishes are used on Timber Furniture?

Timber Furniture is finished with world standard non-toxic water-based lacquers and stains to ensure a safe environment for customers and employees.

Where can I see Timber Furniture designs in person?

You can experience the look and feel of our beautifully designed Timber Furniture in one of our retail partner outlets.

What types of furniture are available in the Timber Furniture range?

The Timber Furniture range includes outdoor tables, bench seats, dining tables, coffee tables, office & conference tables, beds, bedside drawers & tallboys, entertainment units & buffets, and room dividers & screens.

C2A VOLUNTEERS

What do C2A's Op Shops raise funds for?

C2A's Op Shops raise funds to support a wide range of services for people with disability, including purchasing equipment and aids, community inclusion programs, employment and skills training, and more.

What do Op Shop volunteers at C2A do?

Op Shop volunteers at C2A renew displays, keep the shop stocked with an ever-changing selection of products, sort useful and collectible items, and price donated goods for sales success.

How can volunteering at C2A's Op Shops make a difference?

Volunteering at C2A's Op Shops can make a difference by contributing to the funds that support services for people with disability.

What services are supported by funds raised from Op Shops?

The funds raised from Op Shops support services such as purchasing equipment and aids, community engagement, employment programs, and grounds care and services equipment.

What is the impact of Op Shop volunteers' contribution?

Op Shop volunteers' contribution helps C2A provide essential services and support to individuals with disability, making a real difference in their lives.

What kind of volunteers are welcome to participate in community activities and events?

Community Volunteers with enthusiasm are always welcome to participate in a range of activities and events.

What can volunteers assist with in the hubs?

Volunteers can assist with a range of daily living activities and social adventure programs in the hubs.

What is the focus of the programs at the hubs?

The programs at the hubs strive to create an inclusive environment and offer engaging activities.

Are volunteers encouraged to join and help regularly?

Yes, volunteers are always welcome to come along and help regularly with the activities and events.

What is the main requirement to become a community volunteer?

The main requirement to become a community volunteer is to bring along enthusiasm and a willingness to assist with various activities and programs.

C2A OP-SHOPS

What items can I donate to C2A's Op Shops?

You can donate preloved toys, clothing, footwear, accessories in good condition, furniture, collectables, bric-a-brac, electrical goods, homewares, jewellery, and other items that are in good condition and need a new home.

Are there any items that C2A's Op Shops cannot accept?

C2A's Op Shops cannot accept damaged, stained, broken, or faulty items. They also cannot accept computer equipment, printers, scanners, building materials, car parts, martial arts or any types of weapons or replicas, and dangerous and illegal paraphernalia.

Can I donate larger items to C2A's Op Shops?

If you have larger items to donate, it's best to call C2A first, as their Op Shops vary in space and types of goods on the floor. They may be able to assist with delivery if you are unable to do so yourself.

What happens to the profits made at C2A's Op Shops?

All the profits made at C2A's Op Shops go towards supporting people with disability, helping them to live the life they choose.

How can I donate my items and make a difference for people with disability?

To donate your items and make a difference, you can call 1300 111 212 to get more details and discuss how your treasures can help provide choices and independence for people with disability.

C2A PURPOSE

Since when has C2A been empowering people with disabilities?

C2A has been empowering people with disabilities since 1953.

What is C2A's mission?

C2A's mission is to support people with disability to live their chosen life.

What does C2A's Supported Employment programs offer?

C2A's Supported Employment programs offer inclusive opportunities and individualised care for people with disabilities.

What are C2A's values?

C2A's values include enabling full and equal participation in society for people with disability, supporting individuals to live their chosen life, and acting with integrity, ethics, honesty, and transparency.

What does C2A aim to achieve through its services?

C2A aims to provide individualised care and inclusive opportunities for people with disability, enabling them to participate fully and equally in society.

What is the cornerstone of C2A's approach?

The cornerstone of C2A's approach is empowerment, inspiring and enabling individuals to reach their fullest potential.

How does C2A show compassion in its interactions?

C2A shows compassion by demonstrating kindness, empathy, and care in its interactions with individuals.

What does C2A value in its participants?

C2A deeply values and acknowledges the voices of its participants, honouring their aspirations and goals.

What is essential to C2A's success?

Collaboration is essential to C2A's success as they work together to achieve shared objectives and build a supportive community.

What does C2A aim to create for individuals with disabilities?

C2A aims to create boundless possibilities and brighter futures for individuals with disabilities through their dedication to their values and approach.

C2A FEEDBACK

How can I share compliments about my experience with C2A?

You can share compliments about your experience with C2A by providing feedback to them. They appreciate hearing about positive experiences and the efforts of their committed staff and volunteers.

Is C2A open to suggestions for improvement?

Yes, C2A is always open to suggestions that can help them deliver the best possible support and outcomes for their participants and supported employees. Your input can help explore new opportunities and drive positive changes.

How can I make a complaint to C2A?

If you feel treated unfairly, witness something concerning, or have unmet expectations, you can notify C2A immediately to make a complaint. They take all complaints seriously and treat them as strictly private and confidential.

an I make a complaint anonymously to C2A?

Yes, you can make a complaint anonymously, and if you choose to do so, C2A will not contact you. However, please be aware that the investigation and resolution may be limited due to the nature and amount of information provided.

How is the confidentiality of my personal information maintained during the complaint process?

C2A ensures the confidentiality of your personal information and details of your complaint throughout the process. In cases of serious offences, they may be obligated to provide information to the NDIS Quality & Safeguards Commission, WorkSafe, and/or Victoria Police.