Like any business or service organisation, feedback is important to us.

Whether it be a compliment, a suggestion, or a complaint, we encourage and support you to let us know.

Compliments: We are committed to hearing from you about your experience. Feedback helps us to continually improve the services we deliver. If you have had a positive experience or saw something that gave you a smile, then please share it with us. A show of appreciation for our committed staff and volunteers goes a long way.

Suggestions: We are always open to suggestions or ways to help us deliver the best possible support and outcomes for our participants and supported employees. You can help us explore new opportunities or make changes. We can always learn and adopt new things.

Complaints: But if you feel you have been treated unfairly, or have witnessed something that doesn't seem right, or you feel something is offensive or does not meet your expectations, then please notify us immediately.

If you choose to make this complaint anonymously, we will not contact you. Please be aware that we may be limited in what we can do to investigate and resolve this matter given the nature and amount of information provided.

Complaints: C2A takes all complaints seriously. Your complaint will be treated as strictly private and confidential.

Whistleblowing: All communications are directed via email to the C2A Chairman only. (confidential@c2a.org.au.)

Confidentiality: Your personal information and details of your complaint will remain confidential. However, if the complaint is a serious offence, we are obligated to provide the information to the NDIS Quality & Safeguards Commission, WorkSafe and/or Victoria Police.

We look forward to hearing from you.

To provide feedback, feel free to contact us via the form below:

Items marked * are mandatory fields thank you. Leave blank if you wish to remain anonymous.